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Apple

Phone Scam - THIS IS NOT A HOAX! (they tried it on me!)

Hey people this is an email which a friend of mine has sent me just thought I'd pass it on! Don't know how true it is but this person is not in the habit of sending hoax emails

Quote:
I have checked and this one seems to be a genuine scam going round!!
The new telephone 'scam' has arrived. I received a call from a 'representative' of BT, informing me that he was dis-connecting me because of an unpaid bill. He demanded payment immediately of 31.00, or it would be 118.00 to re-connect at a later date.The guy wasn't even fazed when I told him I was with Virgin Media, allegedly Virgin Media have to pay BT a percentage for line rental!
I asked the guy's name - the very 'English' John Peacock with a very 'African' accent - & phone number - 0800 0800 152.
Obviously the fella realized I wasn't believing his story, so offered to demonstrate that he was from BT.. I asked how & he told me to hang up & try phoning someone - he would dis-connect my phone to prevent this.AND HE DID !! My phone was dead - no engaged tone, nothing - until he phoned me again.Very pleased with himself, he asked if that was enough proof that he was with BT. I asked how the payment was to be made & he said credit card, there & then.I said that I didn't know how he'd done it, but I had absolutely no intention of paying him, I didn't believe his name or that he worked for BT. He hung up..Did 1471 & phoned his fictitious 0800 number - not recognised.I phoned the police to let them know, I wasn't the first! It's only just started apparently but it is escalating.Their advice was to let as many people know by word of mouth of this scam. The fact that the phone does go off would probably convince some people it's real, so please let as many friends & family aware of this.This is good but not that clever. He gave the wrong number - it should have been 0800 800152 which takes you through to BT Business. The cutting off of the line is very simple, he stays on the line with the mute button on and you can't dial out - but he can hear you trying. (This is because the person who initiates a call is the one to terminate it). When you stop trying he cuts off and immediately calls back. You could almost be convinced! The sad thing is that it is so simple that it will certainly fool the elderly and vulnerable.Please pass this own to friends and family and be on your guard.
Gino

Of course while he is holding the line it is costing him money and preventing him calling anyone else so the longer you can keep things in that condition the better he will soon get fed up!.
you could try un-plugging the phone that should clear the line.
Apple

I had previously warned my mum and she said it has been on a news programme on the tv about it and confirmed it is genuine as well !! AND since I posted this it has happened to us!!!  We got a scam call this morning!!! I told him I knew what he was up to and he hung up straight away!!  So it is not a hoax it is really happening, so please tell your friends and family to be on their guard!! Thanks
Sandraseahorse

I've just had a call from someone who claimed to be from supportonclick.com which he said was the official support group from Microsoft.  

He said that the Microsoft back up team had told him that my computer was being slow and that it could be infected with viruses.  He asked me to clink on start and then run and check for virus.  There were quite a few but as he went on I became increasingly suspicious that this could be a scam.  I asked for him to put things in writing and he gave me an email address and two phone numbers but I then googled supportonclick.com and found loads of complaints.  I told him this and put the phone down.  He ran back three times and I put the phone down immediately.

I didn't give him my credit card details but I'm now worried that by following the instructions he gave about checking for viruses he may have somehow got access to my computer details.  (I'm afraid I'm not very computer literate so I don't really know about these things.)

Sorry to sound wimpy but I am a bit upset and shaken by this.
MikeAlx

Do you have an antivirus installed? If so, make sure it is up to date, and then run a full virus check over the machine. Did he get you to download and install anything? Unfortunately some people use fear or viruses to get you to install spyware - though I've not heard of this happening by phone before.
Evie

You poor thing - these things are horrid.

If he rang back, the chances are that you hadn't done whatever he wanted you to do.  I think it is safe to say that a reputable company (and I do include Microsoft in that, though it may be stretching a point!) would *never* phone in this way, and all such calls are to be ignored.  

Do as Mike says, but it does sound as though you got wise to him before you had actually done whatever it was that he was aiming for.  And don't answer the phone to strange men!   Wink
Apple

I was just going to post something simular, I had a simular call today, I was immediately suspicious as we have recently had a new PC and bang up to date virus software etc. I called my husband and and told him what happened and he confirmed that it is a scam, someone at his work has heard of it who is computer literate and apparently if you do these different things you open up a portal on your PC for people to get in, so you did the right thing Sandra!! and I bet the reason he kept ringing you back as Evie said was because you didn't do enough for him to get in.


I did the same thing afterwards and googled the company name there is a big thing on there about the scam!

http://www.digitaltoast.co.uk/supportonclick-systemrecure-scam

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